We want you to be satisfied with your purchase. If you are not satisfied, you may return your new, unused item within 60 days for a refund or an exchange.
Please be aware that due to the present situation with the Coronavirus, all returns are being quarantined for five business days to help protect the safety of our employees. Returns are presently being processed 5-7 business days after receipt. We appreciate your understanding and apologize for any inconveniences this may cause.
All exchanged or returned merchandise must be in original factory condition with no modifications or alterations. Returned merchandise must include original packaging materials, warranty cards, manuals, instructions, etc. If the returned item requires repackaging, your refund/exchange will be subject to a repackaging charge.
How to return an item:
To begin an online return, click the "Track Order" link at the top of our site, the "Track Your Order" link in your shipping confirmation email, or the "Tracking Information" link in the Order History section of your Account Dashboard. If your package has been delivered you will see a "Start a Return" link at the top of the tracking page. Click that link to begin the return process.
There will be a flat fee of $10 per box, charged when the return is processed. This fee includes the shipping label. Ensure you have a printer connected to your computer; the shipping label will print automatically after you have selected your return items. All returns will be sent via UPS.
The online return process does not currently work for orders that were shipped internationally, truck freight orders, or those shipped by Speedee Delivery. To return these items, please call our Customer Experience Center at 800.979.0122.
Please re-pack the item in a sturdy box, include a copy of your invoice and complete the form on the back of the invoice. Returns must be shipped prepaid. CODs are not accepted. Shipping costs for exchanged merchandise will be charged to your credit card.
Items that are returned after 60 days are subject to a 15% restocking charge. Fiberglass items returned will be subject to a 15% restocking charge. We are unable to accept returns on electrical parts, video tapes, DVD's, books, special order or closeout merchandise.
Items purchased with a Prepaid Card that are then returned for a refund will be refunded back to the same Prepaid Card that was used for the original purchase OR refunded in the form of a Speedway Motors Gift card per your request.
Why can't I return my item?
Certain items cannot be returned. These items include ORMD or lithium items, books, DVDs, tapes, certain electrical parts, special order or closeout merchandise. Please call our Customer Experience Center at 800.979.0122 if you have specific questions or needs.
Can I return more than one item at a time?
Certainly. As long as the items you are returning do not exceed 70 lbs or 130 inches dimensionally.
Can I return items from multiple orders?
Yes, but unfortunately you will need to go through the returns process for each individual order. Or just call our Customer Experience Center at 800.979.0122 for assistance.
How will I be billed for my return?
Most often, our Returns Department will process your return and factor in your shipping cost when refunding a returned item, or when creating a new invoice for an exchanged item.
Who should I call if I have questions about my return?
If you have any questions, please don't hesitate to contact our Customer Experience Center at 800.979.0122.
Are there any fees associated with returning an item?
Items that are returned after 60 days are subject to a 15% restocking charge. All fiberglass items returned will be subject to a 15% restocking charge.
Where can I find a return form if I lost my invoice?
If I used a Prepaid Card for my purchase, how will I be refunded for my return?
Items purchased with a Prepaid Card that are then returned for a refund will be refunded back to the same Prepaid Card that was used for the original purchase OR refunded in the form of a Speedway Motors Gift card per your request. As such, please retain your Prepaid Card for your future reference.